Wednesday, May 24, 2017 

NCH IT Service Desk
6 AM - Midnight
Monday - Friday
7 AM - 11 PM
Saturday & Sunday
Phone: 847-618-DOCS

Email: ITServiceDesk@NCH.ORG

What's New?
NCH is committed to supporting our providers during the transition to Epic. Resources are available during the first month of Go-Live. View Go-Live support.
The transition to Epic is a major step in improving patient care and safety at NCH. Thank you for your ongoing support and commitment to NCH.

Please send any questions you might have to

Epic classroom training is underway! Click here to access classroom directions and logistics for your training sessions at NCH Hospital and/or Medical Group training locations.

If you are not yet registered for Epic classroom training, please be sure to sign-up as soon as possible! Course scheduling is first-come, first-served. You will be able to register your Epic courses through the Training Information section of this Provider Portal.
What's Epic?

The move to Epic is an important milestone in our road to the future to become an integrated system of care, and is one of several strategic initiatives to enhance patient care, innovation, and healthcare excellence at NCH. Epic is a top-ranked and popular medical record vendor, with over 300 clients and numerous awards. Going live with Epic’s suite of applications will provide NCH with:

  • An integrated medical record accessible to all members of the care team, with information from all inpatient and outpatient encounters
  • Orders, notes, and results in a central location for order management, results review, note creation
  • Remote access to complete patient records to make it easier for physicians to manage their patients when outside the hospital
  • Mobile access to key parts of the chart from your phone or tablet when a desktop computer is not available
  • MyChart, a patient portal that enables patients to access their results, elements of their chart, schedules, and communicate with their physicians
  • Physician dashboards and reporting to understand relevant information related to patients and patient care
If you have any other questions about Epic at NCH, please consult the FAQ page, or send an email using the Contact Us button.